Mobile Lifecycle

Setting a New Standard for Mobile Lifecycle and Expense Management Services


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Highland Technology Services Inc. optimizes the full life cycle management of wireless mobile services with exceptional people, a proven workflow process, and an advanced governance and business intelligence framework.

HTSI’s solution is designed to provide high-quality Mobile Lifecycle & Expense Management (ML&EM) services and delivery of vital information while maintaining a low-cost, highly efficient, and indirect support structure. Our approach to ML&EM is centered on our web-based Mobile Lifecycle Management System (MLMS) portal that serves as a single access control point for the complete management of the service. To accomplish this, the portal is composed of several modules that include Inventory (Asset) Management, Knowledge Management, Service Catalog, Telecom expense, and Management Reporting. Together, these modules are a complete mobile lifecycle management framework. Leveraging ServiceNow as the basis of the portal, our solution is Section 508 compliant, and we have assisted Agencies in achieving a FISMA Moderate Authority to Operate (ATO) resulting in the implementation of the system.

Key Features to our ML&EM Approach

Based upon a modular architecture, our solution is extremely configurable and customizable to suit the various needs of the customer. We offer a complete cradle-to-grave solution but also, at an Agency’s discretion, can implement individual components of the solution.

We Provide Exceptional Operational Characteristics

  • Procurement, provisioning, delivery, and decommissioning of devices.
  • Asset management through integration with customer systems.
  • Wireless expense management.
    • Rate plan optimization
    • Contract optimization (e.g. Networx to FSSI)
    • Utilization analysis & reporting
    • Dispute resolution
    • Vendor invoice reconciliation
  • Robust management reporting.
  • Sustain an “Audit-Ready” environment.
  • Significantly reduce device and service plan costs.
  • Improve the quality and responsiveness of service delivery and support.
  • Provide visibility of customer assets, utilization, and costs for customer decision making.
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