Information Technology Operations Support
Nurtured by an expanding and broad range of services we have offered, Highland provides extensive Operations Support, from the basic planning to cloud computing and operations center implementation and management. Currently, our staff manages cloud computing services, IT operations and ops centers for various federal agency offices, spanning internal server farms, email systems, workflow/collaborative management systems, internet servers, and more.
Network Infrastructure Definition Development Management And Administration
Software Services And Groupware Solutions And Integration
Records Document And Workflow Management
We are recognized as innovators in records management, having implemented one of the first electronic records management systems in a civilian federal agency, which automatically categorizes email and documents into the proper disposition schedule. The system operates with an accuracy equivalent to that of a trained federal records analyst.
Today, more than ever, effective records management is vital to the health of organizations. Highland Technology Services, Inc. specializes in records and content management practices and technology.
Highland can help you meet business goals, improve procedural compliance and enhance your records program. Our proven methodology allows us to identify key business drivers, evaluate the existing business process and IT architecture and determine the organizational needs to support an enterprise records and content management solution……View More
Management And Information Technology Management Consulting
Information Technology is increasingly complex, with a myriad of products and options. It is a world that requires informed choices – and the best informed people make the best choices.
For over a 2 decades, Highland Technology Services has been supporting government and industry across the range of business and IT issues and needs; we have a remarkable foundation of knowledge and skill. Spanning large-scale, enterprise wide complex architectures to the systems for those environments, we have met and surpassed design/implementation goals and schedules to make the best cost-effective and ROI-centric solutions………..View More
Highland’s Cyber Security group provides for the review, development, and upgrade enhancement of cyber-security management and operational procedures and controls for an organization’s compliance with published policy or guidance documents. The reviews generate the development of compliance procedures and reports or assessments identifying where the organization was strong in compliance and where their approach to, and achievement of compliance with various requirements stood. Our capabilities include the following, among others………View More
Highland Technology Services Inc. optimizes the full life cycle management of wireless mobile services with exceptional people, a proven workflow process, and an advanced governance and business intelligence framework.
HTSI’s solution is designed to provide high-quality Mobile Lifecycle & Expense Management (ML&EM) services and delivery of vital information while maintaining a low-cost, highly efficient, and indirect support structure. Our approach to ML&EM is centered on our web-based Mobile Lifecycle Management System (MLMS) portal that serves as a single access control point for the complete management of the service. To accomplish this, the portal is composed of several modules that include Inventory (Asset) Management, Knowledge Management, Service Catalog, Telecom expense, and Management Reporting. Together, these modules are a complete mobile lifecycle management framework. Leveraging ServiceNow as the basis of the portal, our solution is Section 508 compliant, and we have assisted Agencies in achieving a FISMA Moderate Authority to Operate (ATO) resulting in the implementation of the system………….View More